Welcome To Me

Service Support Advisor

Rivian • Full-Time

August 2022 - Present •

I work as a middleman between the customers and service centers on the Second Shift. Handled consumer and fleet roadsides, created service tickets, service requests, and work orders, and scheduled appointments. I've learned processes for multiple subsections of our department to do this.

On the Third Shift, I audit the work done by other shifts. Reviewing work orders and accounts one by one to make sure everything is in line with the process. Aligning our owners up for success.

I've also taken on side projects during my time here. I learned multiple tools like PowerApps, Power Automate, SharePoint, Microsoft Lists, and TextExpander—building tools and functionality for our SharePoint and giving criticism where improvements could be found.

Skills: Automotive Service Writer · Customer Support · Remote Troubleshooting · Project Management

Advanced Repair Agent

Geek Squad • Full-Time

December 2021 - August 2022 • 9 mos

As a Geek Squad Advanced Repair Agent, I created and maintained a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Frequently diagnosing technology issues through various troubleshooting activities including the use of specialty software. Here I was responsible for the following tasks:

• iPhone Repairs
• Apple Consignment & Shipping
• Computer Repair & Diagnostics
• Custom PC Builds
• Setup and Configuration of Windows and MacOS systems
• Taking detailed and concise notes regarding client machines
• Cross-store communication
• Data Management and File Transfers

Skills: Customer Support · Mobile Hardware Repair · Computer Repair · Software Troubleshooting · Data Management

Retail Sales Associate

Best Buy • Full-Time

August 2021 - December 2021 • 9 mos

Within my first month was the highest ranking associate in sales, quickly working my way up from part time to full time. Here I was responsible for more of the store with tasks such as:

• Training Seasonal Sales Associates
• Processing overrides
• Trained in closing the store down
• Assisting the Supervisors during rush hours

Retail Sales Associate

Best Buy • Part-Time

April 2021 - August 2021 • 9 mos

As a Retail Sales Associate, I was trained with the skills and knowledge you needed to confidently recommend the right tech products and solutions for each customer. Here I learned:

• Retail Sales
• Credit Cards Applications
• Mobile & Activations
• POS Returns
• How to explain technology to people with little or no previous knowledge.
• Honed interpersonal relationship skills to efficiently help every customer.

Skills: Customer Service Representatives · Retail Sales

Sales Associate and Cashier

Hot Topic • Part-Time

November 2019 - August 2021 • 1 yr 10 mos

As a sales associate and cashier, I welcomed customers as they enter the store and help them while shopping. I also spent most of my shifts closing which includes cleaning the store, counting the registers, and preping for the opening shift.

Sales Associate and Cashier

Love Culture • Seasonal

November 2020 - December 2020 • 2 mos

I worked as a seasonal sales associate until the closing of the store in Fairlane Mall. I would great customers as they entered, exited, and helped them shop for clothing. As well as sweep, mop, cleaning mirrors, taking out the trash, and ringing people out.

Web Developer

TinkerLabs • Internship

March 2019 - March 2020 • 1 yr

I took a paid Internship at TinkerLabs building dynamic websites to work inside of a Magic Leap environment and using a combination of their API and WordPress to make a fully responsive website in the space of augmented reality.

YCC Cafe Intern

SER Metro Detroit • Internship

March 2019 - April 2019 • 1 mos

I ran the store, kept track of inventory, and managed money.