Welcome To Me

About

I'm Rayna, a skilled technician with a passion for technology and a talent for problem-solving. I've gained over four years of experience repairing tablets, phones, and computers, and building computers, which has helped me become an expert in my field. Additionally, I've honed my responsive web development skills over the years, creating websites using HTML, JS, CSS, and PHP.

In 2018, I participated in DHACK and won 2nd place in the Intermediate category, which was a great achievement for me. I've also gained entry-level experience in Python, and intermediate experience in KVM, maintaining, and diagnosing Linux distros.

I'm currently 21 years old and working as an SSA for Rivian, a company at the forefront of the electric vehicle industry. With my passion for technology and my impressive skill set, I'm determined to continue making waves in the tech industry for years to come.

You can explore my website to learn more about my background, browse my portfolio of projects, and get in touch with me to discuss how I can help you with your tech needs. Thank you for visiting!

Written with GPT-3

Portfolio

Resume


Education

Cass Technical High School

September 2016 - June 2017

Completed 9th grade with a specialty in Graphic Communications.

SER YouthBuild Learning Academy

September 2018 - June 2020

Completed 10th - 12th grade with a specialty in Web Development.

Work Experience

Service Support Advisor

Rivian Full-Time

August 2022 - Present

I work as a middleman between the customers and service centers on the Second Shift. Handled consumer and fleet roadsides, created service tickets, service requests, and work orders, and scheduled appointments. I've learned processes for multiple subsections of our department to do this.

On the Third Shift, I audit the work done by other shifts. Reviewing work orders and accounts one by one to make sure everything is in line with the process. Aligning our owners up for success.

I've also taken on side projects during my time here. I learned multiple tools like PowerApps, Power Automate, SharePoint, Microsoft Lists, and TextExpander—building tools and functionality for our SharePoint and giving criticism where improvements could be found.

Skills: Automotive Service Writer · Customer Support · Remote Troubleshooting · Project Management

Advanced Repair Agent

Geek Squad Full-Time

December 2021 - August 2022 9 mos

As a Geek Squad Advanced Repair Agent, I created and maintained a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Frequently diagnosing technology issues through various troubleshooting activities including the use of specialty software. Here I was responsible for the following tasks:

  • iPhone Repairs
  • Apple Consignment & Shipping
  • Computer Repair & Diagnostics
  • Custom PC Builds
  • Setup and Configuration of Windows and MacOS systems
  • Taking detailed and concise notes regarding client machines
  • Cross-store communication
  • Data Management and File Transfers

Skills: Customer Support · Mobile Hardware Repair · Computer Repair · Software Troubleshooting · Data Management

Retail Sales Associate

Best Buy Full-Time

August 2021 - December 2021 9 mos

Within my first month was the highest ranking associate in sales, quickly working my way up from part time to full time. Here I was responsible for more of the store with tasks such as:

  • Training Seasonal Sales Associates
  • Processing overrides
  • Trained in closing the store down
  • Assisting the Supervisors during rush hours

Retail Sales Associate

Best Buy Part-Time

April 2021 - August 2021 9 mos

As a Retail Sales Associate, I was trained with the skills and knowledge you needed to confidently recommend the right tech products and solutions for each customer. Here I learned:

  • Retail Sales
  • Credit Cards Applications
  • Mobile & Activations
  • POS Returns
  • How to explain technology to people with little or no previous knowledge.
  • Honed interpersonal relationship skills to efficiently help every customer.

Skills: Customer Service Representatives · Retail Sales

Sales Associate and Cashier

Hot Topic Part-Time

November 2019 - August 2021 1 yr 10 mos

As a sales associate and cashier, I welcomed customers as they enter the store and help them while shopping. I also spent most of my shifts closing which includes cleaning the store, counting the registers, and preping for the opening shift.

Sales Associate and Cashier

Love Culture Seasonal

November 2020 - December 2020 2 mos

I worked as a seasonal sales associate until the closing of the store in Fairlane Mall. I would great customers as they entered, exited, and helped them shop for clothing. As well as sweep, mop, cleaning mirrors, taking out the trash, and ringing people out.

Web Developer

TinkerLabs Internship

March 2019 - March 2020 1 yr

I took a paid Internship at TinkerLabs building dynamic websites to work inside of a Magic Leap environment and using a combination of their API and WordPress to make a fully responsive website in the space of augmented reality.

YCC Cafe Intern

SER Metro Detroit Internship

March 2019 - April 2019 1 mos

I ran the store, kept track of inventory, and managed money.

Specialties

Web Development/Design

Project Management

Retail Sales

Automotive Service Writing

Photography

Knowledge Base

HTML

XML

CSS

JavaScript

JSON

PHP

Linux

Electronics Repair

WordPress

SharePoint

Microsoft Power Platform

Certifications

Microsoft Technology Associate

HTML5 Application Development Fundamentals

Introduction to Programming using HTML and CSS

Introduction to Programming using JavaScript

Microsoft Office Word 2016: Core Document Creation, Collaboration and Communication

Others

First Aid, CPR, and AED : Expired 2021

  • Rayna Weeden

  • weeden.rayna@outlook.com

  • ‪(313) 217-1143‬