I'm Rayna, a skilled technician with a passion for technology and a talent for problem-solving. I've gained over four years of experience repairing tablets, phones, and computers, and building computers, which has helped me become an expert in my field. Additionally, I've honed my responsive web development skills over the years, creating websites using HTML, JS, CSS, and PHP.
In 2018, I participated in DHACK and won 2nd place in the Intermediate category, which was a great achievement for me. I've also gained entry-level experience in Python, and intermediate experience in KVM, maintaining, and diagnosing Linux distros.
I'm currently 21 years old and working as an SSA for Rivian, a company at the forefront of the electric vehicle industry. With my passion for technology and my impressive skill set, I'm determined to continue making waves in the tech industry for years to come.
You can explore my website to learn more about my background, browse my portfolio of projects, and get in touch with me to discuss how I can help you with your tech needs. Thank you for visiting!
This is a playlist of all the music I've made. Through the 6th grade till the 9th I had a love for making music. Now I've moved on to other things but I still like to let people know about it.
Cass Technical High School, 2501 2nd Ave, Detroit, MI 48201
September 2016 - June 2017
Here I completed the 9th grade, and was in multiple clubs. A few of the clubs I was apart of were, Anime Club, Japanese Club, Graphic Novel Club, The Outdoors Club, and Video Game Club.
SER YouthBuild Learning Academy, 5200 Stecker, Dearborn, MI 48216
September 2018 - June 2020
Attended SER Metro YouthBuild Academy. Here I completed the remainder of my high school diploma as I pursue a career in computer IT.
Service Support Advisor, Rivian Automotive,
13250 Haggerty Rd, Plymouth, MI 48170
August 2022 - Present
I'm a virtual, end-to-end point of contact for Rivian owners/fleet companies needing roadside assistance and/or vehicle, charging and/or connectivity education/repair/maintenance.
Document customer concerns, determine if a quick technical solution is available, execute the solution,and document.
Creating service tickets and working closely with the Remote Diagnostic Team, who drafts the vehicle repair plan.
Advanced Repair Agent, Geek Squad Inc,
3349 Fairlane Dr, Allen Park, MI 48101
December 2021 - August 2022
My job is to diagnose and repair desktops, laptops, and iPhones.
Some specifics include:
iPhone Display, Camera, Rear System, Battery Repair
Full System & Hardware Diagnostics
Customer Service Adviser, Best Buy Co., Inc
3349 Fairlane Dr, Allen Park, MI 48101
April 20201 - December 2021
I train in every department of the store to be a jack of all trades on the sales floor. This includes me selling merchandise, branded payments, Total Tech Support, and more. Here marks my first step towards a career with technology.
Sales Associate and Cashier, Hot Topic, Inc.
2501 2nd Ave, Detroit, MI 48201
November 2019 - August 2021
I greet customers when entering the store, help them find what they're looking for, and use the register to check people out.
YCC Cafe Intern, SER Metro Detroit
5200 Stecker, Dearborn, MI 48216
March 2019 - April 2019
I ran the store, kept track of inventory, and managed money.
Seasonal Sales Associate and Cashier, Love Culture
18900 Michigan Ave, Dearborn, MI 48126
November 2020 - December 2020
Here I would welcome customers as they enter and help them shop for clothing or other merchandise. My job included taking out the trash, mopping, sweeping, straightening the clothes, and cashing people out.
2 years experience with Bootstrap
4 years of experience in Photography.
2 years of experience in HTML5 and CSS3.
3 years of experience using Linux Systems.
1.16 year of experience in WordPress and PHP.
Microsoft Technology Associate
HTML5 Application Development Fundamentals
Introduction to Programming using HTML and CSS
Microsoft Office Word 2016: Core Document Creation, Collaboration and Communication
First Aid, CPR, and AED : Expired 2021
Writing poetry, short stories, and journaling.
Watching anime, gaming, and reading
Camping, hiking, and nature as a whole.
Here are all the websites I've made over the years.